Custom order policy

Last updated October 11, 2026

Every custom piece is designed and handcrafted for one person. This policy explains how our custom process works, when payment is due and what to expect at each stage. By placing a custom order, you agree to the terms set out below.

Our two custom services

Personalization. A piece based on one of our existing designs, adapted to your request. This may include a new bead pattern, a different chain length, gold color or stone, or an engraving. No design deposit is required.

Design With Us. A new piece designed from your idea, your inspiration images or a family heirloom. This service begins with a $500 design deposit, which is credited in full to the price of your piece. The deposit is non-refundable as cash and remains available to you as store credit.

Once you submit your request, our studio will recommend the service best suited to it within two business days. We may decline requests that fall outside what we can create to our standards.

All custom orders are final sale

Personalized pieces and Design With Us pieces are made exclusively for you, and every custom order is therefore final sale. Custom pieces cannot be returned, exchanged, refunded or credited, including for a change of mind, style or fit. A finished piece cannot be altered, and any change after completion is treated as a new custom order.

Every custom piece is covered by our Lifetime Warranty for manufacturing defects.

How Personalization works

1. Mockup and price. We send you a mockup of your piece together with its price.
2. Payment. Once you approve the mockup, the full price is due before work begins.
3. Technical design. We prepare a technical design (CAD) showing the exact size, gold, stones and the spelling and placement of any engraving. This is your final opportunity to review every detail.
4. Production. Once you approve the technical design in writing, your piece enters production and no further changes can be made.

Personalized pieces are typically dispatched approximately 3 weeks after approval of the technical design. Dispatch is the day your finished piece leaves our studio, and delivery time is in addition.

How Design With Us works

1. Design deposit. Your $500 deposit begins the design process and covers your design consultation and design work. It is credited in full to the price of your piece. The deposit is non-refundable as cash, and should you choose not to proceed, it remains available as store credit toward any Modern Mangal piece.
2. Design consultation. You meet with our design team to discuss your piece. Consultations take place once the deposit has been received.
3. Initial design and quotation. We share an initial mockup with an itemized quotation. Your initial design includes two rounds of revisions, and our studio will discuss any further refinements with you. Removing or simplifying details does not always reduce the price, as the design work has already been completed.
4. Payment. When you approve the initial design and quotation, the remaining balance is due in full.
5. Technical design. We then create the technical design (CAD) of your piece. Refinements may still be requested at this stage. Should a refinement change the gold or stones, the price may change, and any difference is due before production.
6. Final approval and production. Your written approval of the technical design is your final approval. Your piece then enters production and no further changes can be made.

Design With Us pieces typically take 4 to 10 weeks from deposit to delivery. This includes approximately 1 to 4 weeks for the initial design, a few days to 2 weeks for the technical design and 3 to 4 weeks to craft your piece before dispatch.

Feasibility and production review

Every custom design is subject to final review and approval by our production team, which confirms that the piece can be crafted to our standards. Certain stages of the design process, including the technical design and production review, can only begin once full payment has been received.

Should our production team determine that a design, or any element of it, cannot be created as discussed, our studio will promptly work with you to adjust the design to what can be achieved. Should the adjusted design not suit you, any balance you have paid beyond the design deposit will be refunded to your original payment method, and your design deposit remains available as store credit toward any Modern Mangal piece.

Modern Mangal store credit never expires.

Pricing and quotations

Every custom piece is priced individually. Each quotation reflects current market conditions, the precious metals, diamonds, gemstones and other materials your piece requires, and the craftsmanship involved.

Quotations are valid for 7 calendar days. As the prices of precious metals, diamonds and other materials fluctuate with the market, we may provide an updated price if a quotation expires or material costs change before production. Production never begins until you have approved both the final design and the final price.

Cancellations

Design With Us. An order may be cancelled before the technical design stage begins. The design deposit is non-refundable as cash and remains available as store credit. Once the technical design stage has begun, the order cannot be cancelled and all payments are non-refundable.

Personalization. As personalized pieces are paid in full and made to your request, payments are non-refundable once made.

No custom order can be changed or cancelled once the final piece is in production.

Timing and communication

All timelines are estimates. If you have a date in mind, please share it with your request and we will confirm whether it can be met.

We ask that you respond to designs, quotations and approval requests within 7 business days, as delays will extend your timeline. If an order is paused for more than 60 days without a response, we may update the price to reflect current material costs or close the order. Payments already made are not refunded.

Approvals and details

All approvals, including your mockup, quotation, technical design and any changes, must be confirmed in writing. Email is sufficient.

Please review sizing, chain length and the spelling of any engraving carefully. Every piece is made exactly as shown in the approved technical design, and Modern Mangal is not responsible for errors in details you provided or approved. Gold and stone colors may vary slightly from mockups and renderings.

Intellectual property

All designs, sketches, renderings, technical designs and finished pieces created by Modern Mangal, including those developed with you through our custom services, are the intellectual property of Modern Mangal.

Modern Mangal may release a piece created with you, or any variation of it, as part of our collections, and may photograph and feature any piece in our marketing, including on our website and social media. Placing a custom order or collaborating with our studio does not transfer any intellectual property rights to you, and does not entitle you to any compensation, royalty or credit in connection with our designs.

Your personal information is never shared without your consent.

Client care

Our concierge is here to serve you seven days a week, including evenings and weekends. Whether you have a question before placing an order or need assistance long after your piece has arrived, please reach out at any time and we will respond promptly.

You may reach us through our contact form, at support@modernmangal.com, or by telephone, text or WhatsApp at +1 212 970 6498. Our studio hours are Monday to Friday, 9:30 AM to 6 PM EST.

Updates to this policy

Modern Mangal may update this policy at its discretion, without advance notice. The version published on this page at the time you place your order applies to that order. This policy should be read together with our Terms of Service.