Last updated October 11, 2026

Every Modern Mangal piece is shipped fully insured and delivered against an adult signature. This policy explains when your piece will leave our studio, how it will reach you and how our concierge will assist should anything arise in transit.

Production and dispatch

Dispatch is the day your finished piece leaves our studio and is handed to the carrier. Delivery time is in addition to the dispatch date. The estimated dispatch date for each option is shown on the product page before you place your order.

• Ready to Ship pieces are dispatched within 2 business days of your order.
• Made to Order pieces are handcrafted for you and are dispatched approximately 3 weeks after your order is placed.

Orders placed after 5 PM EST, on a weekend or on a federal holiday are received on the following business day, and all timelines begin from that day.

Should you need us to delay or hold your shipment, for travel or to time a special occasion, please contact our concierge before your piece is dispatched and we will arrange it with you.

Expedited Production

Should you require a Made to Order piece sooner, Expedited Production is available for an additional $250. Your piece is then prioritized in our studio and dispatched within 10 business days of your order. The Expedited Production option is located on the product page, beneath the gold and length selections, and is added to your piece before checkout.

Ready to Ship pieces are already dispatched within 2 business days and do not require Expedited Production.

Delivery within the United States

Every order within the United States includes complimentary insured delivery, which typically arrives within 2 to 4 business days of dispatch.

Should you need your piece sooner, Overnight Delivery is available at checkout for an additional $80 and typically arrives 1 business day after dispatch. For the fastest delivery of a Made to Order piece, Expedited Production and Overnight Delivery may be combined.

Delivery timelines are set by the carrier and cannot be guaranteed by Modern Mangal. The Overnight Delivery fee is non-refundable, including in the event of a carrier delay.

Every shipment requires an adult signature on delivery. For your security, this requirement cannot be waived.

International delivery

We deliver to most countries. Express International delivery is $200 USD to most destinations we serve, and the rate for any other destination is shown at checkout. If your country is not available at checkout, please contact our concierge and we will be pleased to assist.

Duties and taxes are collected at checkout, so your order clears customs with nothing further to pay on delivery. Should a customs authority request any additional amount, please contact our concierge and we will resolve it with you. Customs clearance may add time, which is not included in delivery estimates.

Customs authorities may also contact the recipient directly to request an invoice or other shipping documents. Should this happen, please contact our concierge and we will provide everything required.

International orders are final sale. They are covered by our Lifetime Warranty, although any shipping, duties or tariffs incurred in either direction for a warranty claim are the client's responsibility.

Tracking your order

A tracking number is sent by email as soon as your piece is dispatched. You may also follow your order at any time on Track your order.

Delivery address

We deliver to street addresses only and are unable to deliver to PO Boxes. Please review your address carefully at checkout, as Modern Mangal is not responsible for delays or additional shipping costs arising from an incorrect or incomplete address.

Should you need to change your delivery address, please send your order number and the new address through our contact form. The address may be changed until your piece is dispatched. For your security, it cannot be changed after dispatch.

Delivery attempts

The carrier will attempt delivery more than once (i.e. USPS typically twice, FedEx and UPS up to three times) before holding the package for collection. Your tracking email will contain the details. International orders may follow a different process, depending on the carrier and destination.

Should a package be returned to us, our concierge will contact you to arrange redelivery at a time that suits you. The cost of reshipping is the client's responsibility. If a delivery is refused, return shipping and any applicable restocking fee are also the client's responsibility.

Delayed or damaged shipments

Every shipment is insured, and Modern Mangal bears the risk of loss until your piece is delivered. If your shipment is delayed, please notify us within 48 hours of the expected delivery date through our contact form, quoting your order number. If your piece arrives damaged, please notify us within 24 hours of delivery, with photographs of the piece, its box and the shipping packaging.

Lost, misplaced or stolen packages

If tracking shows your piece as delivered and you have not received it, please check with neighbors, building staff and any mailroom, then contact our concierge within 48 hours. Carriers accept claims only from the recipient, so we may ask you to open a claim with the carrier while we open ours.

To protect you, every claim for a lost, misplaced or stolen package must follow the requirements of the carrier and of our insurer, which may include an investigation and supporting documents. These steps can take time and may extend the timeline for a replacement or refund. Our concierge will keep you informed and work with you until the matter is resolved.

Changes and cancellations

For new orders of Ready to Ship and Made to Order pieces, changes and cancellations are complimentary within 24 hours of placing your order. After 24 hours and until dispatch, a cancellation fee of $50 per piece applies. Once a piece has been dispatched, it can no longer be cancelled, and a return or exchange may be requested under our Returns and Exchanges Policy.

Custom orders cannot be changed or cancelled once the final piece is in production. Full details are in our Custom Order Policy.

Circumstances beyond our control

Modern Mangal is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier or customs delays, strikes and government action. Should such an event affect your order, we will inform you promptly and provide a revised date.

Client care

Our concierge is here to serve you seven days a week, including evenings and weekends. Whether you have a question before placing an order or need assistance long after your piece has arrived, please reach out at any time and we will respond promptly.

You may reach us through our contact form, at support@modernmangal.com, or by telephone, text or WhatsApp at +1 212 970 6498. Our studio hours are Monday to Friday, 9:30 AM to 6 PM EST.

Updates to this policy

Modern Mangal may update this policy at its discretion, without advance notice. The version published on this page at the time you place your order applies to that order. This policy should be read together with our Terms of Service.