Frequently Asked
What makes Modern Mangal jewelry unique?
Our jewelry blends South Asian heritage with modern elegance, incorporating blockchain technology for transparency and authenticity. Each piece is customizable and crafted with 18K solid gold and lab-grown or natural diamonds.
How does blockchain technology enhance Modern Mangal jewelry?
Blockchain guarantees that your jewelry is truly authentic by providing secure, unchangeable diamond certification and transaction records.
With our digital card, you can access your blockchain-enabled account, where your personal NFT is linked to your specific piece of jewelry. This NFT, personalized by you, holds cherished memories, adding a unique and personal touch to your precious piece.
What is your return policy for U.S. and international customers?
We offer a 14-day return window for signature collection pieces purchased within the United States. If your piece isn't quite right, you may return it within 14 days of delivery, provided it remains unworn with original tags intact and is presented in its original packaging with all documentation included.
Please note that international orders are considered final due to the complexities of customs, duties, and international shipping regulations. We encourage our international clients to reach out with any questions prior to purchase.
What does your warranty cover?
Our warranty covers manufacturing defects in materials and workmanship for all jewelry purchased from Modern Mangal. Standard items are protected by a Lifetime Manufacturing Warranty, while custom orders come with a 2-year warranty from the date of purchase. Both warranties are exclusive to the original purchaser and do not cover general wear and tear, loss, or damage from improper handling.
Can you craft pieces in gold higher than 18K?
We do not offer jewelry crafted in gold higher than 18K. Gold of higher karat, such as 20K or 22K, is softer and less durable, making it unsuitable for daintier pieces. This is why most everyday jewelry is crafted from 14K or 18K gold, which offers better strength and longevity.
Moreover, the color profiles of these higher karat golds do not align with our east-meets-west brand ethos, which prioritizes durability, elegance, and versatility.
Order & Shipping
How do I track my order?
You can track your order anytime via our Order Lookup page. Additionally, we will send you email notifications at key stages to keep you informed about your order’s progress. Before your order is dispatched, you will receive an email with the shipping details.
What are the requirements for shipping addresses?
Shipments must be sent to a physical address; we do not support deliveries to P.O. Box addresses. If an urgent change is needed, please contact us here.
How do I place an international order?
Supported countries can place an international order through our website upon request. We are actively working on expanding our global coverage. If you have any specific questions or need assistance, please reach out using our Contact Us page.
What are the standard and expedited shipping options for domestic US orders and international options?
Domestic US Orders:
Modern Mangal offers complimentary 2-day shipping via USPS Priority Mail on all U.S. orders with required signature delivery. Expedited shipping options are available at additional cost using overnight or 2-day shipping via USPS or FedEx. Note that our typical production time is 4 weeks for made-to-order items, with expedited production available in 14 or 21 days.
International Orders:
International shipping is available for $150 USD via insured FedEx International Priority with required signature delivery. Due to customs processing, we cannot guarantee expedited delivery dates for international orders. Duties and taxes are collected at checkout, though additional customs fees may apply and are the customer's responsibility.
What happens if the shipper is unable to deliver my package?
Domestic Orders: USPS will attempt delivery 2 times, then hold your package at the local post office for pickup. If not picked up, the package will be returned to us and you'll be responsible for any reshipping costs.
Expedited/International Orders: If FedEx fails to deliver after 3 attempts, the package will be returned to Modern Mangal. We'll contact you to arrange an alternative delivery plan, and you'll be responsible for any reshipping costs.
Who is responsible for the risk of loss during shipping?
The risk of loss passes to the purchaser once the shipment is handed over to the carrier. The carrier is responsible for any damages during shipping.
Can I request a custom piece of jewelry?
Yes, we're delighted to bring your vision to life through our bespoke design service. Visit our Custom Order page to begin your design journey.
How does the custom design process work?
To get started, fill out our custom order form on our Custom Order page, and we'll schedule a consultation to discuss your vision, preferences, and budget.
Once we confirm we can bring your design to life, a $500 design deposit is required to begin the creative process. This deposit is applied toward your final purchase and allows our team to dedicate focused time to developing your bespoke design.
We'll create detailed sketches and a comprehensive proposal including materials, pricing, and timeline over approximately 2-4 weeks for design development and finalization.
What is the design deposit and how does it work?
Your $500 design deposit initiates the creative process and secures dedicated consultation time, CAD renderings, design development, and comprehensive project management. This deposit is applied toward your final purchase price.
How long does a custom piece take?
Design development and finalization typically takes 2-4 weeks. Once the final design is approved and full payment is received, production requires approximately 6-8 weeks.
What should I know about payment and production for custom pieces?
Once the final design is approved, full payment is required before production begins.
Bespoke commissions that enter production are considered final and cannot be returned, exchanged, or refunded, as they are created exclusively to your specifications.
Should you wish to make modifications after production, additional costs will apply based on the nature and complexity of the requested changes.
Can I make changes to my custom design after approval?
Once production begins, changes cannot be guaranteed and will incur additional costs based on the nature and complexity of the modifications. We recommend finalizing all design details during the design phase.
Returns & Warranty
Are there any items that are not eligible for return?
Yes, the following items are not eligible for return:
- Bespoke commissions
- Personalized or engraved pieces
- Items showing any signs of wear
- Pieces altered by external jewelers
- Final sale items (as noted at time of purchase)
- International orders
Please note: We will verify the weight and authenticity of all returned jewelry, including diamonds or gemstones, against certification documentation. If any discrepancies indicate the piece has been altered or modified, we will be unable to issue a refund.
How much does return shipping cost?
Our return investment includes a $50 restocking fee and $35 return shipping fee, totaling $85. These fees will be deducted from your refund amount.
What are the conditions for a successful return?
To ensure a seamless return, your piece must be in pristine, unworn condition with all original packaging, documentation, and diamond certificates included. You must also follow the return shipping instructions we provide to maintain insurance coverage on your package.
Missing packaging or documentation will result in an additional $100 fee. We will verify the weight and authenticity of the item, including diamonds or gemstones, against its certificate. If any discrepancies suggest the piece has been altered, a refund will not be issued.
Do you offer exchanges?
Yes! We're pleased to offer complimentary exchanges on your first exchange—we cover all shipping both ways, whether you're seeking a different size, style, or piece entirely. Subsequent exchanges are $40.
To initiate an exchange, contact us within 14 days of delivery with your preferred alternative. We'll confirm availability, provide a return label, and dispatch your new piece once we've received the original. All exchanges are subject to availability and must meet the same pristine condition requirements as returns.
Exchange Pricing:
- If your new selection is priced higher, you'll cover the difference
- If your new selection is priced lower, we'll refund the difference accordingly
- Current promotional offers may be honored if they align with your original purchase terms
What are the guidelines for return shipping?
Packaging:
- Place all items—jewelry, packaging, diamond certificates, and any accompanying materials—into the provided Modern Mangal mailer box
- Print pages 1-2 of the provided shipping label
- Ensure the Modern Mangal mailer box is securely closed and properly packaged for shipment
- Attach the label to the outer packaging
Drop-off:
- Use only staffed shipping locations for drop-offs to ensure proper handling
- Do not use drop boxes
- Retain your shipping receipt as proof of delivery
- Ship within 7 days of receiving authorization
Following these protocols ensures your return is fully insured and reaches us safely.
How long does it take to process my refund?
Upon receiving your return, we will inspect and verify the item within 7 business days. Approved refunds are processed within 10 business days to your original payment method, minus the $85 return investment.
Please note that bespoke and worn pieces are non-refundable.
How is my warranty voided?
Your warranty is voided for following reasons: it does not cover general wear and tear, scratches, loss of stones, theft, discoloration from exposure to harsh chemicals, or damage from repairs made by unauthorized third parties.
How do I claim warranty service for a manufacturing defect?
If you suspect a manufacturing defect, please contact us. For warranty-covered issues, you will need to cover the shipping cost to send the item to us. We will handle repairs or replacements at no additional charge and cover the return shipping. If the issue is not covered by the warranty, we will provide a quote for the and shipping costs both ways.
Is the warranty valid for international orders?
Unfortunately, we do not offer warranty coverage for international orders due to the complexities of duties and taxes. We recommend customers outside the US to contact us for guidance on repairs and maintenance.
What services are offered for repairs and maintenance?
We provide repair and maintenance services for regular wear and tear, including tightening prongs, replacing side stones, re-polishing, and rhodium re-plating. Please note that shipping costs to and from our US facility are the responsibility of the customer. Before we proceed with any repairs or maintenance services, we will provide you with a quote for both the repair or maintenance work and the shipping costs.
Product Information
What materials are used in Modern Mangal jewelry?
Our jewelry is crafted from 18K solid gold, featuring ethically sourced lab-grown diamonds as the default choice, with the option to use ethically mined natural diamonds upon request.
We use only the finest materials, including 18K gold, lab or mined diamonds chosen for their durability and beauty. We are also planning to expand our offerings to include precious gemstones, ensuring every piece meets our high ethical standards.
Do you use natural or lab-grown diamonds in your jewelry?
Our standard offering on the website features lab-grown diamonds, which are identical to natural diamonds in every aspect, including optical, chemical, and physical properties.
However, we can create any of our pieces using ethically sourced natural diamonds upon request, ensuring that your jewelry meets your specific preferences and ethical standards.
Do you offer engraving on your jewelry?
We can engrave most pieces, with engravings limited to dates and/or initials. You can add the engraving details when selecting your specifications on the product page. The available options will be provided during the customization process.
How should I care for my jewelry?
To maintain the brilliance and longevity of your jewelry, we recommend regular cleaning with a soft cloth and storing your pieces in a jewelry box when not in use. Although our jewelry is crafted from high-quality gold, many pieces are dainty and can be delicate. To prevent damage, we advise against wearing them during strenuous activities or when exposed to harsh conditions.
For more specific care instructions, please refer to our care guide found here.
How do I customize a jewelry design?
To get started, fill out our custom order form, and we’ll schedule a consultation to discuss your ideas, preferences, and budget. Afterward, we’ll provide a Design Proposal with sketches and cost estimates. You can request up to two complimentary revisions, with additional revisions available for a fee. For more details, click here.
What should I know about payment and production for custom pieces?
All custom pieces require full payment before production begins. Once the final design is approved, no further changes can be made without incurring additional costs.
Please note that custom orders are non-returnable and non-refundable after production has started. If post-production changes are requested, additional costs will apply based on the nature of the modifications.
Innovation & Inspiration
How does blockchain technology ensure the authenticity of my jewelry?
Blockchain technology provides a secure, tamper-proof record of your jewelry's diamond certification and transaction history. This means that every detail about your piece, from the sourcing of materials to the final sale, is recorded and cannot be altered, ensuring its authenticity.
What is an NFT, and how is it linked to my jewelry?
An NFT (Non-Fungible Token) is a unique digital asset that is linked to your specific piece of jewelry. It can hold personalized information and memories, such as photos or messages, making your jewelry not just a physical item, but also a digital keepsake.
How do I submit my photos or memories for my jewelry's NFT?
After purchasing your jewelry, we will guide you through the process of uploading your personal photos or memories to your blockchain-enabled account. These will then be securely stored as part of your NFT, linked to your specific piece of jewelry.
What information is made public on the blockchain, and is my personal data safe?
Only specific details such as the jewelry specs, diamond certification, and any photo or story you choose to submit will be public information on the blockchain. Your personal details, including your name and contact information, are kept private and are not shared or relayed in any way.
Please note that submitting a photo and story for your NFT is completely optional and can be done at your discretion. Your privacy is our priority, and we ensure that your personal data remains secure.
How does Modern Mangal contribute to charity?
We donate 5% of every purchase to charity, partnering with Shrimad Rajchandra Love and Care (SRLC). SRLC (USA) is a registered 501(c)(3), EIN: 81-5162502. Every year, our contributions will focus on one supporting SRLC's Ten Care Program initiatives.
What initiatives does SRLC support?
SRLC, 501(c)3 supports various humanitarian efforts, including healthcare, education, women’s empowerment, and environmental preservation. Each year, we focus on a different initiative within their 10 Care Programmes.
Why did Modern Mangal choose SRLC as a charity partner?
SRLC USA, 501(c)3, was chosen for their impactful work across a wide range of humanitarian causes. Our founder has volunteered with this organization for over 20 years and has witnessed firsthand how funds go directly to their initiatives. Their dedication to women's empowerment aligns perfectly with our values, making them the ideal partner for our giving efforts.
Where does my donation go?
In 2025, your donation will support SRLC's Women's Empowerment initiative, which focuses on empowering women and girls through education, healthcare access, and economic opportunities. Each year, we contribute to a different cause within SRLC's 10 Care Initiative Program, ensuring our impact is broad and effective.
Opportunities
Do you gift products to influencers or creators?
We focus on building meaningful partnerships rather than traditional product gifting. If you're a content creator, we'd love to have you apply to our Modern Mangal Muse Program—an exclusive platform where you can collaborate with us and earn rewards.
How can I collaborate as a content creator?
We love working with passionate creators! Apply to become a Modern Mangal Muse, our exclusive program designed specifically for content creators who want to showcase our jewelry and get rewarded for their creativity.
How can my company partner with you?
If your brand aligns with ours, we’d love to explore a partnership. Join our Connection Collective, our premier referral program, and let’s grow together.
How do I reach out for PR or media opportunities?
We’re always interested in exciting PR and media collaborations. Head over to our Contact Us page to connect with us and discuss how we can work together.
Are you hiring or expanding the team?
We’re not actively hiring at the moment, but we’re always on the lookout for top talent. If you think you can help take us to the next level, we’d love to hear from you and have you fill out a form on our Careers page.