Questions, answered

Ready to Ship pieces leave within 2 business days. Made to Order pieces are made by hand for you and leave in about 3 weeks, or within 10 business days with Expedited Production. Each option shows its estimated dispatch date on the product page.

Orders placed after 5 PM EST, on a weekend or on a federal holiday start the next business day. If you'd like us to hold your piece or ship it later, just let our concierge know.

Ready to Ship pieces are the quickest, since they leave within 2 business days. For a Made to Order piece, add Expedited Production on the product page for an additional $250 and it leaves within 10 business days. In the US you can also choose Overnight Delivery at checkout for an additional $80, which typically arrives the next business day. Carrier timelines can't be guaranteed, and the Overnight fee is non-refundable.

Tell us your date through our contact form and we'll confirm what's possible before you order.

For new Ready to Ship and Made to Order orders, changes and cancellations are free within 24 hours, apart from any difference in price. After that and until your piece is dispatched, cancelling is $50 per piece, because work on it has started, and we'll do our best with changes but can't promise them once production begins. Refunds for cancelled orders are issued within 7 to 10 business days.

Once dispatched, you can request a return or exchange under our returns and exchanges policy. Custom orders can't be changed or cancelled once the final piece is in production.

We email tracking as soon as your piece ships. You can check the status any time on Track your order.

All major cards, Shop Pay, Apple Pay, Google Pay, PayPal and Affirm. Shop Pay Installments and Affirm let you pay over time, with terms shown at checkout.

US sales tax is calculated at checkout from your shipping address. International orders pay duties and taxes at checkout.

Your piece arrives in our signature box with a care card, ready to give. Its Piece Passport is set up for you, and a stone with its own IGI or GIA report comes with that report.

Yes. Every US order ships complimentary, fully insured, with an adult signature on delivery. It typically arrives 2 to 4 business days after it leaves our studio. Overnight Delivery is available at checkout for an additional $80 and typically arrives 1 business day after dispatch.

Yes, to most countries. Express International is $200 USD to most of the countries we ship to, and other countries see their rate at checkout. Duties and taxes are paid at checkout, so the total you see is what you pay. Customs may occasionally contact you for an invoice or shipping documents. If they do, our concierge will send everything needed.

International orders are final sale. They're covered by our Lifetime Warranty, although shipping, duties and tariffs in either direction for a warranty claim are your responsibility.

No. Duties and taxes are paid at checkout, so your order clears customs without anything to pay at the door. If a customs office ever asks for more, contact us and we'll sort it out with you.

Yes. Every delivery needs an adult signature, and it can't be waived. If you'll be away, let our concierge know before your piece ships and we'll hold it until you're home.

You can ship to any street address, which is how most gifts are sent. The packing slip never shows prices. We can't deliver to PO Boxes. You can change the address until your piece ships.

Every shipment is insured, and we carry the risk until it's delivered. If your piece arrives damaged, tell us within 24 hours of delivery through our contact form, with your order number and photos of the piece, its box and the packaging. If it's late, let us know within 48 hours of the expected delivery date.

If tracking says delivered and you don't have it, check with neighbors and building staff, then contact us. Claims for lost or stolen packages follow the carrier's and our insurer's requirements, which can take some time, and we'll keep you updated until it's resolved.

In Manhattan, yes, by appointment. Send your order number through our contact form and we'll find a time.

US orders can be returned within 14 days of delivery. Your piece must be unworn, with tags intact, in its original box and pouch, with all documentation and any IGI or GIA report.

An $85 return processing fee applies to every return, whether you ship it to us or drop it off in person, and comes off your refund. An additional $100 applies if packaging or documentation is missing. After 14 days, all sales are final. Full details are in our returns and exchanges policy.

Yes. Each order includes one complimentary exchange, with insured shipping both ways on us. Choose a different length, gold color, carat weight, style or another piece entirely. Request it within 14 days of delivery and tell us which piece you'd like.

We'll confirm your replacement and its price in writing, and you have 7 days from that confirmation to finalize it. If it isn't finalized by then, we process your request as a return. Once finalized, your choice can't be changed.

If your new piece costs more, we'll send a payment link for the difference before production begins. If it costs less, you can take the difference in full as store credit, or as a refund to your original payment method less the $85 return processing fee. The difference is issued once your replacement is dispatched.

Your replacement is final sale, so it can't be returned or exchanged again, and it's covered by our Lifetime Warranty.

Custom pieces (Personalization and Design With Us), engraved pieces, natural diamond pieces, international orders and replacement pieces received through an exchange are final sale, as is any piece marked final sale when you bought it. Pieces that show signs of wear, or have been resized or altered by another jeweler, can't be returned or exchanged either.

Send your order number through our contact form within 14 days of delivery and tell us whether you'd like a return or an exchange. For an exchange, include the piece you'd like instead. We'll send a prepaid, insured label within 2 business days.

Pack the piece in its original box and pouch with all documentation, ship within 7 days of receiving the label from a staffed carrier location rather than a drop box, and keep your receipt until your return is complete. That keeps it fully insured on the way back.

We inspect your piece within 7 business days of receiving it and refund your original payment within 10 business days, minus the $85 return processing fee. Your bank may take a few more days to show it. Shop Pay Installments and Affirm adjust your remaining payments on their own.

Yes. The same policy applies, including the one complimentary exchange per order, and either you or the person who ordered it can start it with the order number.

Defects in materials and craftsmanship, for as long as you own the piece, wherever it was delivered, custom pieces included. That means a fault in how the piece was made, such as a setting that wasn’t secured properly or a clasp that doesn’t work as it should. Our lab-grown diamonds never fade or cloud, and our natural diamonds always match their GIA report.

It doesn’t cover normal wear over time, stones loosened or lost through wear or knocks, chains, bead joints or clasps broken by pulling or snagging, chipped black beads, accidents, loss or theft, or work by another jeweler, which ends the warranty. Our studio inspects every claim. Details are in our warranty policy.

Send your order number, a short note on when and how it happened, and clear photos through our contact form, choosing Warranty and Repair. If our studio needs to inspect or test your piece, we'll send a prepaid, insured label. If it's a manufacturing defect, we repair or replace it at no cost, including return shipping. If it isn't covered, we'll quote the repair first. Return shipping is included if you go ahead, and yours if you'd rather not.

Yes, for the life of your piece. Prong tightening, clasp and chain repair, side stones, polishing and rhodium for white gold. We quote before any work begins. You send it to us and we cover the return shipping.

Yes. The warranty stays with the piece from its original purchase date, and its Piece Passport keeps the record.

Yes. Our Lifetime Warranty covers international orders too. Shipping, duties and tariffs in either direction for a warranty claim are your responsibility, and our concierge will help with any customs paperwork.

Yes, in two ways. Personalization changes one of our designs, like a new bead pattern, length, gold color or stone. Design With Us creates a new piece from your idea, your inspiration images or a family piece. Start on our custom order page.

Personalization has no deposit. You pay the full price when you approve the mockup. Design With Us starts with a $500 deposit that covers the design work and is credited in full to your piece. It isn't refundable as cash, but it's never lost. If you don't go ahead, it stays with you as store credit toward any Modern Mangal piece, and our store credit never expires.

Personalized pieces are typically dispatched about 3 weeks after you approve the technical design. Design With Us takes 4 to 10 weeks from deposit to delivery. If you have a date, tell us when you send your request.

No. Every custom piece is made only for you, so it's final sale. That's why you approve every detail in writing first. Custom pieces have the same lifetime warranty as everything we make. Full details are in our Custom Order Policy.

Yes. A lighter, everyday version of a heritage piece is one of our most loved requests. Send photos of the original and anything you know about its tradition through our custom order form.

Always. Every piece is 18K solid gold with a 750 hallmark. No plating, vermeil or gold fill.

Both are real diamonds, and you can choose. Lab-grown is standard on our pieces, E color and VS1 clarity at minimum. Natural diamonds with a GIA report are available on the product page where offered, and on any design through a custom order. Natural diamond pieces are final sale.

A single lab-grown diamond of 1 carat or more comes with its own IGI report. A natural diamond of 0.5 carat or more comes with a GIA report. Smaller stones are matched to our quality standards, which is usual across fine jewelry.

Yes, complimentary on most pieces. Add it on the product page with a date, initials or a few words, up to 14 characters. On necklaces, mangalsutras, bracelets and handchains it goes on the back of our logo tag. On rings it goes inside the band. Earrings can't be engraved. Engraved pieces are final sale, so please check the spelling.

Each piece comes on the chain thickness that suits its stones, so the one shown is the one we recommend. Not sure about length or thickness? Book a free virtual consultation and we'll help you choose.

That's what it's made for. You can sleep and shower in it. Take it off for chlorinated pools, heavy workouts and harsh cleaners, rinse off soap now and then and dry it with a soft cloth. More in our care guide.

18K solid gold doesn't tarnish. Over years it may soften to a gentle patina, and a jewelry cloth brings back the shine. We can re-plate white gold whenever you'd like it bright again.

A permanent record of your piece. Its serial number, gold, stones and any IGI or GIA report, who made it and where. You can add photos and moments to it over the years. Learn more on our Piece Passport page.

We recommend it. You can get a quote from our partner BriteCo at checkout, or add it to your home or renter's policy. Your Piece Passport has the details insurers ask for.