Got questions? We've got answers!
Explore our FAQ section to find solutions and insights for a delightful Modern Mangal experience.
Refunds, Returns & Exchanges
What is your refund policy?
At Modern Mangal, we craft jewelry to bring joy and elegance to your life. While we're sure you'll adore your purchase, we understand the need for flexibility. Should you wish to return an unworn item, please do so within 14 days. Please note, custom pieces are not eligible for returns or refunds. After the 14-day period, returns will not be accepted. We encourage you to make any returns promptly to ensure satisfaction.
Please note, at this time, international orders are not eligible for exchange, refund, or return.
What items are not eligible for a return?
Sale items, custom items, international orders and personalized items are not eligible for refunds, returns or exchanges.
Can sale items be returned?
Get ready to indulge in irresistible deals! Our sale items are priced to perfection, offering you the best discounts. Please note that all sale items are final sale, so be sure to carefully read the product details before making your purchase. Happy shopping and enjoy the savings!
How do I process my return?
TBD
Can I exchange my item?
At Modern Mangal, ensuring your complete satisfaction with our jewelry is our utmost goal.
For our USA customers, while exchanges are not permitted, we do offer a hassle-free return policy for non-customized items. Should you decide to return your purchase within 14 days of receipt, you are eligible for a refund. Once your return has been processed, you are welcome to place a new order for the item you desire.
Please note, at this time, international orders are not eligible for exchange, refund, or return.
We are dedicated to helping you find the perfect piece that you'll adore. If you have any questions or require further assistance, our dedicated customer support team is always here to help.
Orders and Shipping
Can I make changes or adjustments to my order?
We strive to provide a seamless shopping experience. Please note that once an order is placed, we are unable to make any changes to the products selected. We recommend reviewing your order carefully before finalizing to ensure it meets your preferences. If you have any questions or concerns, our customer support team is here to assist you.
What if I entered the incorrect shipping address?
For any changes to your shipping address, please reach out to our customer service team at hello@modernmangal.com. Kindly provide your name, order number, and the updated shipping address as soon as possible.
If your order has not been shipped yet, we will gladly update the shipping information for you. Ensuring your order reaches the right destination is important to us, and we're here to assist you with any updates you may need!
What shipping method is used for delivering my jewelry, and what are the safety measures?
For our valued customers, all jewelry orders are dispatched with the highest level of care and security, using trusted courier services. To ensure the safe delivery of your precious items, each piece of jewelry is securely packaged and fully insured throughout its journey. Additionally, we require a signature upon delivery to guarantee that your exquisite selections from our collection reach you securely. This measure is in place to provide you with peace of mind, knowing that your investment is protected and personally handed over to you.
What if I am missing items from my order?
At Modern Mangal, we take great care in ensuring the accuracy of every order before shipping. If you discover any items missing from your order, please email us at hello@modernmangal.com with your order number and a description of the missing item(s).
We apologize for any inconvenience caused and will promptly arrange to send you the missing item(s) as soon as possible. Your satisfaction is our priority, and we appreciate your understanding as we work to resolve the issue.
Do you ship internationally?
Certainly, we're excited about the possibility of serving our international customers. Currently, our Shopify store isn't equipped to handle international orders directly, but we're here to accommodate you. Please reach out by sending a message or filling out our custom order or contact us form with your request.
Upon receiving your information, we'll promptly connect with you to discuss payment methods and shipping options available for your region, assuming it's within our current service capabilities. We're actively working towards expanding our services to international markets and appreciate your patience and support as we make these advancements. Your interest in Modern Mangal is incredibly valued, and we're looking forward to finding the best way to deliver our products to you, wherever you are.
Product and Technology Information
What is the Modern Mangal Guarantee?
At Modern Mangal, we are deeply committed to your satisfaction and confidently stand by the quality of our pieces with a 1-year warranty. This warranty ensures that if your Modern Mangal piece experiences damage or breakage during normal wear due to a manufacturing defect, we will happily provide free repairs or, in certain cases, a full replacement.
However, it's important to note that due to the complexities and costs associated with international shipping and repairs, our warranty unfortunately cannot extend to international orders. We appreciate your understanding on this matter. For any inquiries or further assistance, please don't hesitate to reach out to us at hello@modernmangal.com.
What are your products made of?
At Modern Mangal, we prioritize sustainability and innovation in our jewelry. Our chains are expertly crafted from 18k gold, white gold, or rose gold.
Although our standard practice involves using lab-grown diamonds to support ethical sourcing and environmental stewardship, we accommodate custom requests for certified natural diamonds. This flexibility ensures we can align with our customers' varied tastes while upholding our commitment to beauty and ethical standards.
Additionally, our digital cards are metal and feature NFC chips, connecting your jewelry to our digital world for a unique and interactive experience. We are committed to providing you with high-quality jewelry that aligns with your values.
How do I clean my jewelry?
To keep your jewelry's sparkle lasting over time, minimizing exposure to certain elements is key. Gold and diamonds, known for their durability, are ideal for daily wear.
At Modern Mangal, where sustainability meets innovation, our pieces are crafted from high-quality 18k gold and adorned with lab-grown diamonds, offering natural diamonds for those who prefer customization.
To protect these precious materials, it's advisable to avoid excessive water, lotions, perfumes, and chemicals, as these can harm the plating and semi-precious stones.
Maintaining the beauty of your jewelry is simple: a gentle wipe with a microfiber cloth will keep it looking radiant and ensure it remains a cherished part of your collection.
Can I swim / workout in my jewelry?
To ensure the lasting beauty of your Modern Mangal jewelry, we recommend removing pieces before swimming or exercising.
While occasional exposure is generally safe, consistent contact with water or intense physical activity may affect the gorgeous, thick layer of real 18 karat gold or sterling silver.
Rest assured, we offer an amazing guarantee on ALL our jewelry, reflecting our utmost confidence in the superior quality of every Modern Mangal piece.
What is your policy on jewelry repairs?
Thank you for your inquiry about jewelry repairs. We value each piece of jewelry and the trust you place in us. Please be aware that we handle repair requests on a case-by-case basis, evaluating the best course of action for each unique situation.
For any repair needs, kindly contact us directly. Although our boutique's resources are limited, we are dedicated to offering guidance and support, either through in-house repairs or by suggesting reputable local jewelers when necessary.
However, please note that we are unable to accommodate repair requests for international orders. We recommend consulting with a qualified local jeweler for assistance in these cases.
We're committed to ensuring the beauty and longevity of your jewelry and appreciate your understanding.
What if my Digital Card doesn't work?
If you encounter any issues with the functionality of your digital card, we are here to assist you. Please ensure that your phone's NFC feature is enabled and that you are tapping it in close proximity to the pendant. If the issue persists, kindly contact our customer support team at hello@modernmangal.com with details about the problem, your order number, and any relevant information. We will investigate the matter promptly and work towards finding a solution to ensure your digital card is working seamlessly. Your satisfaction is our priority, and we are committed to providing you with a delightful jewelry experience.