Accessibility

We want everyone to be able to find, choose and buy a piece from us, whether you shop with a screen reader, a keyboard, a magnifier, voice control or none of these. If something on our site gets in your way, we want to hear about it and we will help you finish your order another way.

What we are working toward

We are working to meet the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. That means clear contrast between text and background, pages you can move through with a keyboard alone, descriptions on our photos, form fields that say what they ask for, and pages that still work when you enlarge the text.

We review the site when we add new pages and features, and we fix what we find. Some parts of the site come from other companies, such as our reviews, email sign-up and checkout. We choose partners who share this goal and we raise any problems we find with them.

Shop with a person instead

Our concierge can walk you through any piece, read out details such as carat, chain length and price, and place your order for you over the phone or by email. Your order gets the same price, the same care and the same delivery times.

We are available Monday to Friday, 9:30 AM to 6 PM ET, and we reply to every accessibility message within two business days.

Tell us what got in the way

If you write to us, it helps to tell us the page you were on, what you were trying to do, and the browser or assistive technology you use. You don't need to know any technical terms. A sentence or two is plenty.

Last reviewed October 2026.