Care and ownership
Jewelry care
Your piece is made to be worn every day. A few minutes of care now and then keeps it bright for a lifetime.
Made to stay on
Wear it every day
Every piece is 18K solid gold with settings built for daily life. Put it on and leave it on. You don't need to treat it as fragile.
- Keep it on
To sleep, in the shower, at work, on the plane and through your wedding.
- Take it off
For the pool, heavy workouts and cleaning with bleach.
- Put it on last
After perfume, lotion and hairspray have dried.
Every few weeks
Clean it at home
When diamonds look less bright, it is almost always skin oils and product. Ten minutes brings them back.
- Soak
Ten to fifteen minutes in warm water with a few drops of mild dish soap.
- Brush
Gently around the stones and along the chain with a very soft brush. A baby toothbrush works well.
- Rinse
In clean warm water, with the sink drain closed.
- Dry
Pat dry with a soft, lint-free cloth.
Skip ultrasonic cleaners and harsh chemicals.
Small habits
Keep it safe
- Putting it on
Every necklace closes with a lobster clasp. Bring both ends to the front, fasten, then turn the chain around.
- Getting dressed
Hold the pendant or tuck the chain inside your neckline before you pull anything over your head.
- Long hair
The clasp is where chains catch. Take a little care when you brush your hair or tie it back.
- A knot in the chain
Lay it flat and work the knot open slowly with two pins. Never pull. Pulling only tightens it.
- At home
In its pouch or box, somewhere cool and dry, away from your other pieces.
- Traveling
In your carry-on, never in checked luggage. Your Piece Passport is a permanent record of the piece.
For the day you first wear it
On your wedding day
- Getting ready
Put it on last, after hair, makeup and any sprays.
- Outfit changes
Have someone hold the pendant so the chain doesn't catch on embroidery, pins or dupatta fabric.
- The garlands
Flowers can tangle a fine chain. Ask someone close to you to keep an eye on it.
- Heavy fabric
Tuck it gently under a heavy dupatta or pallu at the neckline.
- End of the night
Wipe it with a soft cloth before you put it away.
For as long as you own it
We look after it for life
Come to us first for anything your piece needs. We know exactly how it was made.
Included
Lifetime manufacturing warranty
Every piece shipped within the US, collection and custom, is covered for defects in materials and craftsmanship. It stays with the piece, so a gift is covered too.
- A stone loosening in normal wear
- A clasp that fails
- A structural issue with the gold
It doesn't cover normal wear, accidental damage, loss or theft, or work by another jeweler.
For a quote
Care and repairs
Done at our US facility, for wear and for accidents.
- Professional cleaning and re-polishing
- Prong tightening
- Rhodium re-plating for white gold
- Stone re-setting
- Clasp and chain repair
- Resizing, where the piece allows
You cover shipping to us, we cover the trip back. We quote before any paid work begins.
Send your order number and a few clear photos through our contact form and choose Warranty and Repair. We reply promptly, seven days a week.
